Computer Problem Report Form
- Describe your problem:
- Now, describe the problem accurately:
- Speculate wildly about the cause of the problem:
- Problem Severity: A. Minor B. Minor C. Minor D. Trivial
- Nature of the problem: A. Locked Up B. Frozen C. Hung D. Strange Smell
- Is your computer plugged in? Yes No
- Is it turned on? Yes No
- Have you tried to fix it yourself? Yes No
- Have you made it worse? Yes
- Have you had "a friend" who "Knows all about computers" try to fix it for you? Yes No
- Did they make it even worse? Yes
- Have you read the manual? Yes No
- Are you sure you've read the manual? Maybe No
- Are you absolutely certain you've read the manual? No
- If you read the manual, do you think you understood it? Yes No
- If 'Yes' then explain why you can't fix the problem yourself.
- What were you doing with your computer at the time the problem occurred?
- If you answered 'nothing' then explain why you were logged in?
- Are you sure you aren't imagining the problem? Yes No
- Does the clock on your home VCR blink 12:00? Yes What's a VCR?
- Do you have a copy of 'PCs for Dummies'? Yes No
- Do you have any independent witnesses to the problem? Yes No
- Do you have any electronics products that DO work? Yes No
- Is there anyone else you could blame this problem on? Yes No
- Have you given the machine a good whack on the top? Yes No
- Is the machine on fire? Yes Not Yet
- Can you do something else instead of bothering me? Yes